Privacy Policy

1. Purpose of collecting personal information

Collecting customers’ information in relations to matters such as:
– Customer support: purchase, payment, delivery.
– Providing product information, services and support at the request of customers.
– Sending notifications of our latest programs and products.
– Solving arising issue during and after payment.

2. Scope of information collection

We collect below personal information on customers when order is placed on the website:

Full name
Email address
Phone number
Address

3. Information storage time

The member’s personal data will be stored until there is a request to cancel or the member can log in and perform the cancellation. Remaining in all cases, member’s personal information will be kept confidentially on the server of emeraldhoianriverside.com

4. Persons or organizations that may have access to such information

– For the express carriers, data such as name, address and phone number will be provided in regards of delivering the goods.
– For company employees, specialized departments involved in customer servicing during the process of using the product.
– Programs are affiliated, co-implemented, outsourced for the purposes mentioned in Section 1 and always apply the requirements of personal information security.
– Legal requirements: We may disclose personal information if it is required by law and such disclosure is reasonably necessary to comply with legal processes.
– Business transfer/ acquirement (if any): in the event of a merger or consolidation with another company, the buyer will have the right to access the information we store and maintain including personal information.

5. Address of information collection and management unit

– Business name: HOANG NGAN TOURISM SERVICE AND TRADING JOINT STOCK COMPANY
– Established and operated under the Business Registration Certificate No. 4000453712 issued by the Department of Planning and Investment of Quang Nam province on July 11, 2022
– Head office: 127 Ngo Quyen, Minh An Ward, Hoi An City, Quang Nam Province, Vietnam.

6. Methods and tools for users to access and edit data

If you have any request to access and correct the personal information provided, you can:

– Call directly to the phone number: 0905755439
– Send email: it@emeraldhoianriverside.com

Mechanism for receiving and resolving consumer complaints related to the misuse of personal information or the reported scope:

At emeraldhoianriverside.com, the protection of your personal information is very important, you are guaranteed that the information provided to us will be committed by emeraldhoianriverside.com not to share, sell or rent personal information yours to anyone else.

emeraldhoianriverside.com commits to only use your information in the following cases:

– Improve service quality for customers
– Settlement of disputes and complaints
– When required by law enforcement.

emeraldhoianriverside.com understands that your rights in the protection of personal information are also our responsibility, so in case of any questions, comments related to the privacy policy of emeraldhoianriverside.com, and regarding personal information being used for the wrong purpose or notified scope, please contact hotline 0905755439 or email: it@emeraldhoianriverside.com to handle and work directly with customers.